Refund policy
Customers can exchange their products in following cases:
- If the product is damaged in transit.
- Received a different product.
- Package lost in transit.
In all cases the client has to make an unboxing video while opening the package and also keep all items (INCLUDING the invoice) in a package in their original condition .For processing returns please email us on 925sterlingsilverlko@gmail.com with your order details and if it is approved by our team reverse pick up will be arranged ( if serviceable in that pin code) We are not liable for any EXCHANGE that we were not notified within 48 hours of receiving the product.
We do not provide any Returns and Refunds for the order. These are the final sales.
NO EXCHANGE WILL BE GIVEN IN THE FOLLOWING CASES:
- Incorrect or outdated delivery address.
- After 3 failed delivery attempts by our respective courier agent.
- Package refused by recipient.
- Sizing issues. Thus, please review our size guides carefully before making your purchase.
- Products returned in a used or damaged condition.
- Minor colour and design variation. All products are handmade and use natural stones, so there may be some variation from the photographs on our website.
- If the jewellery is not faulty or damaged.
Incase, if the customer insists for the refund for delayed orders, refund gets initiated within 2-3working days. Refunded amount might reflect as per Payment Gateway’s terms and conditions, usually 3-7 working days.
Payment Gateway charges are non-refundable.
In case the same product is not available for exchange the client will get store credit of the same amount and they can choose any other product by contacting us on +918759086590 .
